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Frequently Asked Questions
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions,
please just send it to support@cozyvee.com
How long does it take to process my order?
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
How long does shipping to the US take?
Estimated delivery to the United States is 10–14 business days. For other countries, please allow 10–20 business days. Delivery times may vary due to customs clearance or peak seasons.
Where do you ship from?
We ship internationally from China using reliable carriers such as China Post, ePacket, or similar services.
Will I receive a tracking number?
Yes! Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.
Who is responsible for customs duties and import taxes?
nternational orders may be subject to customs duties or import fees imposed by the destination country. These charges are the buyer's responsibility and are not included in the product price or shipping cost.
What is your return policy?
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return. Items must be unworn, unused, with original tags, and in their original packaging.
How do I start a return?
Please contact us at support@cozyvee.com to initiate a return. Once approved, we'll send you a return shipping label and instructions. Please do not send items back without first requesting a return.
Are there any non-returnable items?
ale items and gift cards are not eligible for return. Custom or personalized items are also non-returnable.
How do I exchange an item?
The fastest way to get what you want is to return your original item and place a new order once the return is approved.
When will I receive my refund?
Once your return is received and inspected, your refund will be processed within 10 business days to your original payment method. If more than 15 business days have passed since approval, please contact us at support@cozyvee.com.
What types of clothing do you sell?
Cozyvee specializes in elegant women's dresswear, including bridesmaid dresses, evening gowns, cocktail dresses, and party dresses — perfect for weddings, banquets, date nights, and special occasions.
Where can I find the size guide?
Each product page includes a detailed size guide. We recommend measuring your bust, waist, and hips before ordering to ensure the best fit.
Do you offer plus sizes?
Please check the individual product pages for available size options, as sizing varies by style.